Patient Experience Coordinator – Float

Full-time

Are you a quick thinker? Do you thrive on solving problems? Are you energized by helping others and creating exceptional customer experiences? Can you adapt to changing priorities while keeping patients at the center of everything you do? If so, we are looking for someone just like you to join our Rehabilitation team!

WHAT SETS OAM + i’move APART

On the Rehabilitation team, we’re unique because of the combination of patient interaction, problem-solving, and teamwork. You'll work closely with Physical Therapists, Occupational Therapists, and administrative professionals while helping patients navigate their care journey across multiple clinic locations.

ABOUT THE POSITION

OAM + i’move is seeking a Patient Experience Coordinator Floater to join our Rehabilitation team. The Patient Experience Coordinator serves as a dedicated ambassador for physical therapy, playing a pivotal, patient-centered role in relationship management, schedule coordination, and information oversight. This role collaborates closely with administrative and clinical teams to ensure exceptional patient experiences and optimal outcomes. Coverage includes North Muskegon, Cove (Spring Lake), Henry (Muskegon), Apple (Muskegon), and Beechtree (Grand Haven) clinics. Monday – Friday, variable hours between 6:30 a.m. and 7:30 p.m. based on clinic needs.

ABOUT OAM + i’move

OAM + i’move is committed to providing quality healthcare compassionately, responsibly, and efficiently with uncompromising integrity. Everyone at OAM + i’move is committed to achieving service excellence through teamwork, courtesy, customer service, communication, professionalism, confidentiality, and safety.

ESSENTIAL DUTIES & RESPONSIBILITIES

Welcome and assist patients and visitors
Manage patient scheduling, referrals, and waitlists
Verify and update patient information and documentation
Collect patient payments and maintain accurate records
Coordinate communication with patients, clinicians, and insurance companies
Process referrals and insurance-related requirements
Support clinic operations and maintain an organized environment
Travel between clinic locations as needed

REQUIREMENTS

Skills & Competencies: Exceptional customer service, communication, organization, multitasking, attention to detail, adaptability, and computer proficiency.
Education & Experience: High school diploma or GED required. Healthcare, medical office, administrative, or customer service experience preferred.
Physical Requirements: Ability to sit, stand, and move throughout the clinic workday and occasionally lift up to 25 pounds.

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