Release of Health Information

You can pay for your medical records by going to https://payonline.hds.sharecare.com/ 

You may call 858-244-1811 or contact Support for live chat at https://hds.sharecare.com/contact-us/ 

Your records will be ready in 5-7 business days from the receipt of your electronic request.

You can check the status of your medical records request by going to https://recordstatus.sharecare.com

Yes. The OAM office charges $25 per form. This must be paid prior to release of information. All fees are paid directly to Sharecare. 

Yes. A family member or friend may give us forms and make a payment for you; however, they MAY NOT SIGN on your behalf to release your information. For privacy reasons, only the patient can release their own information to another entity (such as an insurance company or an employer).

You may print and sign our Medial Record Request form pdf (see button to pdf above) at home if it would otherwise be difficult for you to come into the office in person. A family member or friend may present that form signed by you, the patient, along with the Disability or FMLA forms. They will need to also provide the payment for our office to complete the forms. That family member or friend should be prepared to answer a few simple questions regarding what the patient needs done with the forms when they are completed.

Yes. If you have a Patient Portal account you can send a message directly to us that will serve as authorization to release information. Payment will still need to be submitted and we may need additional information before the forms are completed. If you don’t have a portal account call our office and we’ll send you a link to your email to get set up. This also allows you to easily access your medical records for the future.

Our office sometimes takes up to 5 business days to complete the forms and notify you that they are ready for pick up or to send them out to your employer/insurance company.

Yes. We would be happy to send your forms in for you. We will require the fax number or mailing address (usually listed somewhere on the forms) and your signature on our Release of Medical Records Information form to serve as authorization for us to release that information on your behalf. There may also be a place on your Disability form that you can sign allowing us to release the information.

These types of forms can be very complex and take time for our staff, including additional time from your provider, in some cases. For more information, read the Michigan Medical Records Access Act.

Yes, even if forms are sent directly to OAM, you will still be responsible for the form completion fee. The fee is for the work and time involved in filling out the forms, not the form itself.